How to Refund on AllChinaBuy — UK Dispute Guide 2026
Escrow refunds, QC rejections and post-delivery disputes for UK buyers.
AllChinaBuy uses escrow payments — your money is protected until you confirm receipt or a dispute resolves.
QC rejection before shipping
Reject QC → item returns to seller → wallet refund on AllChinaBuy. No international freight or VAT owed.
Wrong item / damage
File a dispute within 7 days of delivery with QC photos. Escrow covers wrong variants when evidence is clear.
Lost parcel
Covered only with shipping insurance purchased at checkout. Without insurance, liability is limited on economy lines.
HMRC / VAT disputes
Import VAT and handling fees are not refunded by AllChinaBuy — those are HMRC charges. See our HMRC guide.
Tip — Always screenshot QC photos and tracking. Support resolves faster with clear evidence.
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